Support

Last updated: 1 September 2026

Need a hand with MyShopiShop? Email us at support@myshopishop.com and a real person will reply within 2 business days. If you are writing about something that went wrong, telling us the email address on your account and roughly when it happened gets you a useful answer in one reply instead of three.

Who helps with what

MyShopiShop is a marketplace. Brands and creators run their own shops on it, and when you buy, the merchant is the seller — they take the payment, hold the stock, pack the parcel, and own the order. That means help comes from two places:

• We help with the app and your account. Signing in, notifications, your profile and shops you follow, deleting your account, privacy and data requests, creator earnings and payouts, bugs, and anything that looks broken.
• The merchant helps with your order. Where it is, changing or cancelling it, delivery, sizing, returns, refunds, and faulty or missing items. They hold the order and the payment, so they are the only ones who can act on it.

We show you tracking for every order in the app, and if you are not sure who sold you something, email us and we will point you at the right merchant and their contact details. We cannot answer order questions or resolve them for you — but we do want to know when a merchant is not responding, because that is our problem to deal with on the platform.

Orders and delivery

Open Menu → Orders & Tracking to see every order you have placed and where each parcel is. If your basket contained products from more than one brand, each brand charges and ships its part separately — so you will see more than one order and more than one parcel, arriving on their own timelines. That is expected, not a mistake.

Each order shows the merchant who sold it, along with how to contact them. Returns, refunds, cancellations, and anything faulty or missing go to that merchant directly. Your consumer rights — including the Australian Consumer Law guarantees, which cannot be excluded — apply against them as the seller.

Signing in

You can sign in with Google, with Apple, or with a link we email you. The sign-in email comes from hello@myshopishop.com, and the most common reason it seems not to arrive is that it landed in spam or promotions — check there first, and the link is single-use, so request a fresh one rather than re-opening an old email.

If you signed in with Apple and chose to hide your email, Apple gives us a private relay address instead of your real one. That works normally, including for order and sign-in email. If you later turn the relay off in your Apple settings, email from us stops reaching you — so tell us and we will get your account back onto an address that works.

Notifications

Push notifications are opt-in and come in categories, each with its own switch under Menu → Profile. Turning a category off is honoured on our side, not just on your phone, so you will not get that kind of message again. You can also turn MyShopiShop notifications off entirely in your device’s iOS Settings.

Deleting your account

You can delete your account yourself, in the app, from Menu → Profile → Delete my account. We show you exactly what will be removed before you confirm. Deletion is permanent and cannot be undone — we cannot restore a deleted account, so if you only want a break, signing out is the reversible option. Some records are kept where tax and consumer law requires it; the Privacy Policy sets out exactly what and for how long.

Privacy and your data

You can ask us for a copy of your data, ask us to correct it, or ask us to delete it. Email support@myshopishop.com from the address on your account and we will action it. The Privacy Policy explains what we collect, why, and who it goes to.

Selling and earning

If you run a shop or earn commissions, payouts run through Stripe and may need identity verification before money can be released. Questions about your balance, a payout that has not landed, or verification go to support@myshopishop.com.

Age

MyShopiShop is for people aged 16 and over, and we ask your date of birth when you create an account. If you believe someone under 16 is using the platform, email us and we will deal with it.

Reporting content or a problem

To report content that breaks our rules, a merchant behaving badly, or anything that infringes your rights, email support@myshopishop.com with enough detail for us to find it — a link or a screenshot is ideal. We act on valid reports.

Who we are

MyShopiShop is operated by Convomesh, an Australian company. Our Terms of Service and Privacy Policy govern your use of the platform. Contact: support@myshopishop.com.